Basel, Switzerland

Great location on Marktplatz with spacious rooms and excellent staff service. Most guests praise the comfortable beds, cleanliness, and views, but one guest reported serious noise issues from trams and faulty light sensors that ruined their sleep. Room quality seems inconsistent depending on which side of the building you get.

Rooms feel dated with wall-to-wall carpets and uncomfortable design for the price, though the restaurant and service staff shine. Some guests loved the classic ambience and excellent dining, while others found the 600 CHF nightly rate unjustifiable for the condition.

The Passage offers spacious, quiet, modern rooms with excellent included breakfast in a convenient location ten minutes from the train station and old town. Staff consistently go out of their way to help guests. The hotel represents good value for expensive Basel.

Spacious, clean rooms with good staff and excellent breakfast near the train station. Rooms feel dated and street-facing ones get tram noise. Ask for a quiet back room and expect to request sauna activation in advance.

Staff treats you like family, breakfast impresses with daily hot dishes, and the garden feels peaceful. Rooms are spacious and quiet but bathrooms are small with thin walls between toilet and shower. Bus 30 gets you to the train station in five minutes.

Rooms are spacious, quiet, and extremely comfortable with quality linens and big showers. The bed is very soft and only comes with two pillows, which some guests find limiting. Breakfast stands out as exceptional, and convenient coffee and water stations on every floor, plus amenities like sauna and gym, make this a well-designed hotel.

Rooms are spacious and clean with good views from front-facing units. Tram vibrations and noise occur at night, so earplugs help. The excellent breakfast and friendly staff make up for the transit disruption, and the prime train station location is hard to beat.

Rooms are spacious, modern, and quiet with excellent city views from higher floors. Beds are comfortable, showers have half barriers instead of doors, and bathrooms are well-designed. Staff are professional and helpful, breakfast is outstanding, and the train station location is unbeatable.

Spacious rooms with quality bedding, design details, and modern amenities. Excellent rooftop breakfast with city views. Central location near restaurants means weekend noise but easy access to sights. Staff is friendly and helpful.

Rooms are modern, spacious, and comfortable with good showers and mattresses, though bathrooms run small and some views face bland office buildings. Breakfast impresses and staff usually excel, but reception can be dismissive and the lobby's strong scent bothers many guests.

Rooms are spacious, modern, and clean with good AC and amenities, though some guests reported leaks beneath floors. The breakfast buffet is excellent with gluten-free options. Front desk staff are helpful and friendly, but checkout payment processes confused at least one guest.

Rooms are spacious, clean, and comfortable with excellent showers and quality fixtures. Staff are friendly and the train station location is convenient. One guest reported a serious security issue with malfunctioning door locks and inappropriate staff entry during rest hours.

Staff treat you well and the breakfast buffet impresses everyone. Rooms are spacious and quiet, though the bed feels small to some guests. Internet is slow and the building feels dated, so expect older facilities despite cleanliness.

The hotel sits in a good location but delivers poor value. Rooms are small with temperature controls that don't work, thin walls let noise through, and basic items like soap and coffee go missing. Staff move slowly at check-in and charge guests twice without explanation.

Rooms are small but clean and well-designed with nice touches like Nespresso machines. Staff is genuinely friendly and helpful. Rhine-view rooms offer great vistas, but city-side rooms face noise from street events and markets, especially at night. The location puts you in the heart of Basel's action.

The bed is exceptional and breakfast is reliably good. Rooms vary wildly—some feel dated and dirty while others are spotless, and bathroom doors let sound travel through. Service quality depends on who checks you in and when, ranging from invisibly poor to genuinely welcoming.

Spacious, clean rooms with good views and stylish decor in a historic building, but no mini fridge, air conditioning, or in-room tea kettle. Staff is helpful and friendly. Location requires a walk to reach the city center, and nearby noise from construction or daycare can be an issue.

The hotel is clean and comfortable with excellent breakfast. Train noise from nearby tracks can disturb light sleepers. Staff are mostly friendly, though one employee was reportedly rude to guests. Wifi connectivity was problematic during at least one stay.

Capsules feel spacious and clean, but doors beep loudly when opened at night and sound travels between rooms. Staff are helpful and friendly. The location sits just 2-3 minutes from the train station with good restaurants nearby.

Rooms are small but clean with comfortable beds and excellent soundproofing. Staff are helpful and friendly. You get a free transport pass. The hotel charges extra fees and some guests found poor value, though others appreciated the location near transit and breakfast quality.

Rooms are tiny and basic with minimal amenities like no safe or fridge, though they're clean and comfortable. Staff are consistently helpful and friendly. The hotel sits right by the train station with easy tram access to the old town, making it good value for a budget stay.

Rooms are simple, clean, and comfortable with Rhine views, but noise from neighbors and streets disrupts sleep. Self-check-in works smoothly for most guests but frustrates some. The location near the old city and transit is excellent, though staff speak limited English and German.

Rooms are small but clean and comfortable with good beds and adjustable temperature. Staff are friendly and helpful throughout your stay. The location is quiet yet close to public transport, restaurants, and the city center, plus you get a free travel ticket.

Rooms are spacious and clean with good connectivity to the station. Staff quality varies widely from exceptional to indifferent. Breakfast and housekeeping standards dropped significantly during longer stays, with poor hygiene and lazy service reported.

The hotel sits in downtown Basel's center, perfect for sightseeing but expect street noise. Rooms are clean and small, lacking coffee makers and minifridges. Staff consistently go out of their way to help guests.