Know which rooms are helping
or hurting your hotel.
Roomza captures room-specific guest feedback and turns it into room-level intelligence your team can use to improve reviews, operations, AI visibility, and future room-level revenue.
No PMS required · No commissions · No revenue share · Free Discovery profile
Not a GM? Owners · Asset managers · Management companies
Your hotel is one property.Each guest is in one room.
A great lobby can't fix a noisy room.
A renovated room and a tired one shouldn't share a score.
One bad room quietly drags down reviews, refunds, and loyalty.
Roomza shows what your other systems miss: the truth at the room level.
One hotel · four rooms
Last 30 daysRoom 402
Quiet · positive reviews
Room 517
Elevator noise complaints
Room 611
Maintenance trend, fourth week
Room 728
High guest satisfaction
Same property score on Booking. Wildly different guest experience.
How room-level truth becomes
revenue, reviews, and resilience.
Capture
Guests leave feedback about the exact room they stayed in, via in-room sign or TV prompt.
Understand
Roomza structures the feedback with room attributes and public review signals.
Act
Your team sees room-level issues, trends, and arrival context where they already work.
Monetize
Better reviews, AI visibility, and the foundation for room-level selling.
Room-level intelligence starts
inside the room.
Guests scan a QR prompt or use the in-room TV to leave feedback about the exact room they stayed in. Roomza structures that feedback so your team can see which rooms are creating praise, complaints, refund risk, and repeat issues.
A live operating view
of your rooms.
Roomza Intelligence shows which rooms are improving, which are creating complaints, and which issues are showing up across reviews, QR feedback, and guest signals. Updated after every verified stay.
Try the live demo instantly.
Enter your email and we'll send you demo credentials right now. No sales call, no waitlist.
Credentials arrive in seconds. Demo login at roomza.com/demo.
Guest context, delivered
where your team already works.
When a Roomza guest books your hotel, your team receives a clear arrival brief with preferences, loyalty status, timing, special requests, and room setup notes.
No new portal. No extra workflow. Just better context before the guest reaches the desk.
Roomza Concierge
2:14 PMto reservations@grand-midtown.com
Guest Arrival Brief: Jane Chen, Nov 12 to 15
Confirmation #R27841 · 3-night stay
- Status
- Marriott Bonvoy Platinum Elite
- Room
- Upgrade if available (space permitting)
- Arrive
- Early check-in, ~2pm requested
Room setup
- •Firm pillows
- •Away from elevator, higher floor preferred
- •Allergic to feathers
- •Celebrating anniversary
Start free. Upgrade when it makes sense.
Discovery is the lead. Intelligence is the core product. Concierge is for hotels that want the managed layer.
Discovery
Control your AI-visible room profile.
- Claim your hotel profile
- Make room details readable by AI assistants
- Appear in Roomza Concierge discovery
- Receive Guest Arrival Briefs when Roomza guests book
Intelligence
Find room-level issues, track guest sentiment, and improve reviews.
- Room-level analytics dashboard
- Room score trends and blind-spot alerts
- Public review and social signal mapping
- QR signage for room-specific feedback
- Arrivals dashboard
Concierge
Add managed concierge support and premium guest experience tools.
- Approve the answers guests hear about your hotel
- Human concierge fallback for guests
- Premium custom signage
- Managed setup and support
From room types.To room truth.
Travelers already choose airline seats, restaurant tables, and rideshare preferences. Hotel rooms are next. Roomza prepares your inventory for a world where guests compare, request, and select rooms by what actually matters to them.
Quiet
Floor 7+, away from elevator
View
City vs courtyard, by room
Distance from elevator
Steps from lobby to door
Bedding
Pillow firmness, mattress type
Natural light
Morning, afternoon, blackout
Condition
Renovated vs. soft-good refresh
Structured room intelligence today becomes pricing and merchandising power tomorrow.
Buyer questions
Where does the data come from?
Three sources: room-specific guest feedback you capture via in-room QR or TV prompts, room attributes you provide during setup, and public review and social signals Roomza maps to specific rooms when possible. The output is structured room-level intelligence in your dashboard.
Do guests actually scan the QR code?
Yes. The scan rate runs in the high single-digits to mid-teens per stay depending on placement and signage design — plenty of signal across a property to surface room-level patterns. The prompt is designed to be inviting and low-friction, and feedback is always tied to a specific room.
Do I need to put signs in every room?
No. Hotels can use tabletop signs, in-room TV prompts, QR cards, or phased placement depending on brand standards and operations. The goal is a simple guest-facing feedback moment without adding front desk work.
Do I need a PMS integration?
No. Discovery and Intelligence both work without a PMS integration. Optional CSV or email reservation exports can improve matching and arrival workflows when you're ready.
Is Roomza an OTA?
No. Roomza does not charge commissions or revenue share. Hotels pay a software subscription for room intelligence, AI visibility, and concierge tools. No bookings flow through us, no transaction fees, no rate parity headaches.
Is this another review site?
No. Roomza isn't a public review platform. Guest feedback is structured intelligence delivered to your dashboard, your team, and AI assistants — it doesn't get published on a consumer-facing ranking site that pulls traffic toward OTAs.
Can my brand approve the signage?
Yes. Premium custom signage on the Concierge tier is designed with your brand standards in mind — colors, fonts, copy, and placement. DIY signage on Intelligence is also customizable in the dashboard before you print.
What does my team actually have to do?
Almost nothing. The signage or TV prompt does the capture. Briefs arrive in the inbox your reservations team already checks. The dashboard updates on its own. Most hotels set up Roomza in under an hour and don't touch it daily.
Why would I pay if Discovery is free?
Discovery makes your hotel visible to AI assistants and claimable. Intelligence ($300/mo) unlocks the dashboard, room-level analytics, review and social signal mapping, QR signage, alerts, and the operational insight a GM actually acts on.
How does this help revenue?
Better room intelligence helps hotels identify quality gaps, protect reviews, improve guest satisfaction, prepare for AI-driven discovery, and build the foundation for room-level merchandising and selling. Today's intelligence becomes tomorrow's pricing and product depth.
Already a Roomza hotel?
Search to find your property and claim your free Discovery profile.
Start seeing your hotel
at the room level.
Free Discovery profile in minutes. Or see the Intelligence dashboard live.
6,000+
Hotels in the Roomza database
0%
Commissions or revenue share
Free
Discovery profile, every hotel
No PMS
Integration required to start
“It really helps to know what the guests think and not just what we find from a handful of rooms. We care about quality and Roomza has helped us level up significantly.”
James
Hotel Manager · Las Vegas resort
“Arrival briefs land in our reservations inbox before the guest does. Front desk knows the bed firmness, the loyalty status, the allergies. We stopped guessing.”
Maria
Area GM · voco by IHG
Roomza tracks properties across major hotel flags and independent hotels.