Asheville, NC

Rooms are comfortable and clean with thoughtful design in a beautiful converted factory building. Housekeeping is inconsistent and sometimes misses service. Staff are friendly and bartenders make good drinks, but the on-site restaurant only serves breakfast and overpriced bar food at dinner, and valet parking creates bottlenecks during busy times.

Rooms are spacious, clean, and comfortable with good views. Staff treats you well and breakfast exceeds expectations with made-to-order omelets. The rooftop bar and restaurant Soprana deliver stunning sunset views and solid food, though it gets crowded during happy hour.

Staff goes above and beyond with hospitality, but the hotel sits on a loud highway between fast food chains. Rooms are clean with excellent beds and amenities, though common areas feel cramped and the gym is dark and small.

Rooms are spacious, clean, and comfortable with good beds and mountain views. Staff consistently go out of their way to help guests and make them feel welcome. The on-site restaurant has good food and drinks but sits mostly empty, so most guests eat elsewhere.

The rooms feel dated and ordinary for the price, with just okay beds and basic furnishings that don't match the premium $400+ nightly rate. The grand lobby and grounds impress, but the hotel gets severely overcrowded during peak events, making amenities hard to enjoy. The spa delivers exceptional experiences and staff handles complaints well.

Clean, comfortable rooms with decent size sit in a great downtown location near shops and restaurants. The rooftop bar and restaurant outshine the rooms themselves. Staff goes above and beyond with friendly, attentive service.

Small modern rooms with comfy beds and good views of the Appalachian mountains. Staff goes out of their way to help. You get lots of common spaces with couches, fireplaces, and outdoor areas to hang out in, plus the hotel treats dogs like VIPs.

Staff quality swings wildly between genuinely helpful and rude. Rooms are clean but corner rooms face loud streets, and beds run small despite Hilton branding. Parking costs $15, location walks to downtown, and breakfast disappoints most guests.

Spacious, spotless rooms with thoughtful touches like white noise machines and exhaust fans. Staff consistently go above and beyond, especially at the front desk. Great downtown location with a rooftop bar, though breakfast costs extra.

Beds and pillows are uncomfortably hard and flat. Rooms vary wildly on cleanliness - some guests find them spotless while others discover dirty showers and hair left behind. Staff quality depends on who you get, with evening receptionists sometimes rude and morning staff friendlier.

Rooms are spotless with comfortable beds and great showers. Corner and penthouse rooms have nice views of Asheville, though highway noise reaches some floors. Staff goes genuinely above and beyond with warm, attentive service that makes guests feel valued.

Rooms are small and tight for tall guests, but beds are comfortable and bathrooms work well. Staff stays friendly and helpful. The building needs maintenance work, especially the pool which is freezing, has cracked tiles, and poses safety hazards. Parking garage and breakfast are solid perks.

Rooms are clean and comfortable with good amenities, though some features like hot water in jacuzzi tubs malfunction occasionally. Staff ranges from exceptional to passive, and breakfast is solid except for powdered eggs. Smoking smell from outside can drift into rooms.

Rooms are clean and comfortable with good beds and blackout curtains, but construction work wakes guests early with loud hammering and power saws. The surrounding neighborhood has many homeless people and feels unsafe outside the hotel. Parking is hidden and hard to find without directions.

Staff here genuinely care and deliver great service, but the bathroom needs work—slippery shower floors are a fall risk and cleanliness issues like stained shower curtains happen. Rooms are comfortable with good views, though a running toilet and limited seating were problems for some guests.

Rooms vary wildly: some guests report musty smells and dated decor, while others find them clean and fresh. Expect noise from neighboring dogs on the first floor where pet rooms cluster. The lobby, grounds, and restaurant are solid, and staff goes out of their way to fix problems.

Rooms are spacious with comfortable bedding, though the bed runs firm. Views overlook the estate grounds and staff go all out with attentive service, turndown touches, and personal details that make stays feel special.

Staff treats you well and the location near Biltmore is solid, but rooms feel stuck in the 1990s with peeling wallpaper, uncomfortable beds, thin walls, and a noisy cooler instead of a real fridge. You'll pay too much for an outdated space that needs serious renovation.

Rooms are clean, quiet, and comfortable with excellent views. Staff treats guests well everywhere from front desk to valet. Showers wear down quickly, pillows are too soft, TV channels disappoint, and there's no pool.