Charlotte, NC

Staff delivers exceptional service with standout personal touches. Rooms are immaculate with high-end bedding, fresh updates, and luxurious details. The spa amenities and rooftop lounge impress, though one guest reported serious racist treatment from certain staff members.

Staff excel at hospitality and make guests feel genuinely welcome, but event execution and security protocols are inconsistent. Rooms are clean and comfortable, though the hotel is large and maze-like. Service quality varies significantly depending on whether you're a regular guest or booking an event.

Rooms are clean and comfortable with good beds. Staff go out of their way to be genuinely kind and helpful. Free breakfast and dinner buffets plus drinks at 5:30pm are real perks, though the pool runs cold.

Rooms are clean and spacious with good counter space and low beds. Staff handles problems well. The no-pet-fee policy, indoor pool, and walkable location near restaurants attract families and pet owners, though the frosted shower glass offers no privacy from the bedroom.

Staff excel at service, and the location near shops and restaurants is excellent. One guest experienced major booking and check-in failures that required manager intervention to resolve. Most guests praise the amenities and welcoming atmosphere.

Rooms are clean and spacious with good water pressure on lower floors, though higher floors have weak water pressure. Valet service is excellent but parking costs $61 per night with no clear pricing info. Staff treatment varies by race according to one guest, and Wi-Fi didn't work for another.

Rooms are clean with hot showers, but avoid first floor due to early morning shuttle noise. The airport shuttle is quick and helpful. Expect to pay extra for parking on top of your room rate, and front desk won't help if outside noise disrupts your sleep.

Rooms are clean and spacious with good location near Spectrum Center, but beds are uncomfortable and bathrooms have poor ventilation. Front desk staff excel, but breakfast buffet creates long backups due to omelette station placement. Come early or skip breakfast.

Spacious clean rooms with comfy beds and good views sit in a walkable Uptown location. Valet staff excel with genuine friendliness and care. Rooms lack microwaves and reliable fridges, but the restaurant serves good food and front desk staff handle guests with real attentiveness.

Rooms are dirty and dated with maintenance issues like broken shower doors and stained carpets. Staff service quality varies wildly, with some excellent employees but inconsistent management and declining breakfast service. The hotel's condition has deteriorated from its former standards.

The bed is comfortable and rooms are spotless, but the layout feels cramped with poor furniture placement. Staff are friendly and the location near the stadium and convention center works well. The hotel charges strict cancellation fees and doesn't provide complimentary water in rooms.

Rooms are clean and spacious. Staff across the front desk and breakfast service are genuinely friendly and attentive, making guests want to return. The breakfast buffet and menu are solid.

Rooms are clean but have thin walls that let noise bleed through from neighbors and downtown traffic. Staff quality swings wildly from genuinely helpful to rude and unhelpful. The $42 nightly valet parking is overpriced when you can park nearby for $15.

Staff members deliver good service, but the hotel suffers from dirty rooms, broken fixtures, lingering smoke smell, and poor maintenance throughout. Parking is tight, housekeeping is inconsistent, and you'll likely need to request basics like towels multiple times during your stay.

Staff treats you well and rooms are generally clean, but housekeeping misses details sometimes and you might wait for room changes. Parking and garage elevators can be problematic. The location puts you near restaurants and bars downtown.

Rooms are spacious with good city views but feel dated and worn with musty smells, sticky carpets, and poor bathroom layout. Light rail noise every 15 minutes disrupts sleep. Staff are genuinely friendly and helpful, which saves the experience.

Rooms vary wildly. Some guests find them spacious and clean with comfortable beds, while others report dirty carpets, stained furniture, and towels left in bathrooms. Staff stays friendly but housekeeping doesn't keep up with requests.

Rooms look fine at first glance but suffer from poor maintenance and inconsistent cleaning. Expect broken outlets, slow drains, wet carpets, and staff to refuse basic requests like complimentary water. Front desk service ranges from sarcastic to abusive.

Rooms are outdated with maintenance issues like broken bathroom doors and clogged fixtures. A nightclub next door blares noise until 5 am. Staff ranges from kind to rude, and the pool was closed with no warning.

Beds are comfortable and firm, but rooms are small with thin walls that let you hear hallway and neighboring noise. Parking is a mess with poor communication, overbooked decks, and unexpected fees. Front desk staff quality varies wildly, breakfast area staff can be rude, and the hotel struggles with large group bookings.