Chicago, IL

Rooms are comfortable with excellent beds and nice amenities like quality slippers. But billing problems, valet theft, and dismissive staff responses happen here. Get all pricing in writing before you book anything.

Beautiful rooms with great views and an excellent bed, but service breaks down inconsistently across dining and room assistance. You get a polished property that sometimes fails on basic requests like correct food orders and timely help.

Rooms are clean and comfortable with amazing river views, but they're a bit outdated and thin walls let you hear neighbors. Staff is friendly and helpful. The location near downtown attractions is excellent, though parking is expensive and elevators get crowded during peak times.

Spacious clean rooms with good views of the river or city, though some face apartments instead. Staff excels at service and making guests feel welcome. Watch out for the $30 destination fee and slow valet parking during busy times.

Great views and location on Navy Pier, but the bed is uncomfortably firm and thin walls let you hear neighbors. Rooms are spacious and clean with modern finishes, though some guests experienced back pain from poor mattress quality.

Rooms are spacious and clean with quality queen beds. Breakfast is excellent and fresh daily with a helpful staff member named Miss Kay. Elevators are slow and sometimes broken, hallways get cluttered with housekeeping carts, and parking costs extra.

Staff treats guests exceptionally well. Rooms are clean and quiet with good amenities. Governor Suite has only one bed despite large square footage, which frustrated one guest. Location on Michigan Avenue lets you walk everywhere.

Rooms are clean and comfortable with good river views, but they're dated with outdated bathrooms and chemical smells. Thin walls let you hear neighbors clearly. Staff service is inconsistent: some guests praise kindness, others report poor communication and unmet requests. The hotel overcharges for what it delivers.

The Drake has stunning views and spacious rooms, but cleanliness is a major problem. Recent guests found filthy bathrooms, peeling wallpaper, water damage, and poor maintenance throughout. Service quality varies wildly depending on staff and department.

Staff treats you well and the location near Magnificent Mile is excellent, but expect a small, basic room with minimal amenities and inconsistent cleanliness. Noise from the city and building sounds can disrupt sleep. You'll pay less than comparable hotels nearby.

Rooms are beautiful and well-maintained with good views, but some guests got small spaces that didn't match photos. Service is inconsistent: staff excel at restaurants and front desk, but fail at basic tasks like fixing broken fixtures, finding missing food orders, and handling complaints professionally. Location is quiet and convenient.

Rooms are spacious and clean with good views, but bathroom lighting is poor. Noise from other guests can be a problem, especially during events. Staff goes above and beyond with helpful recommendations.

Staff here go above and beyond with genuine warmth and attentiveness. Rooms offer stunning city views, comfortable beds, and a state-of-the-art gym. The location puts you steps from Millennium Park and top restaurants, though TVs could use updating.

Great location on Magnificent Mile, but serious maintenance issues plague this hotel. Guests report bugs, stained sheets, broken air conditioning, and unreliable hot water. Staff quality varies wildly, with some helpful and others dismissive.

Rooms are clean and comfortable with nice bathrooms, but housekeeping misses details like hair in showers. Staff quality varies wildly by shift - some are friendly and helpful, others unwelcoming and defensive. The pool and hot tub are well-maintained highlights.

Great location near attractions and transit, but rooms have serious problems: broken thermostats, missing blankets, roaches, and broken minifridges. Staff quality varies wildly from friendly to rude. The pool is tiny and misrepresented online. Skip it.