Know what's broken before the review lands.

Platform reviews are property-level, anonymous, and arrive after the damage is done. Roomza collects structured, room-specific scores tied to verified stays. You know which room received a low score, which category drove it, and when it started declining. That is actionable intelligence you can bring to housekeeping or maintenance before the same issue generates a second complaint.

No. The Roomza sign in each room is a small, unobtrusive QR code. Guests who want to give feedback can scan it at their convenience. There is no forced prompt, no mandatory survey, and no check-out interruption. Guests who submit a review are the ones who want to be heard.

No. Roomza works with a QR code placed in each room. There is no PMS integration, no API connection, and no IT involvement required. Setup takes less than a day.

Roomza collects structured condition scores across 9 categories for each individual room: cleanliness, comfort, noise, physical condition, view, bathroom, temperature, amenities, and overall impression. Each score is submitted by a verified guest tied to a confirmed reservation, so every data point is anchored to a real stay in that specific room.

Yes. Roomza gives you an independent, guest-sourced data set you can bring into owner reviews, asset manager QBRs, or brand audit prep. If you have improved room scores over a quarter, Roomza shows it with data rather than anecdote. That is a meaningful differentiator in management conversations.

Roomza monitors score trends and sends an alert when a room or set of rooms shows a sustained decline in a specific category. For example, if rooms on the fourth floor start dropping on Temperature scores over two weeks, you get notified before a guest leaves a public review about the HVAC. You can investigate and act on it proactively.

Only if you share access with them. Each Roomza account has its own permissions. You control who has access to the property dashboard. If ownership has their own Roomza account, they would see the data independently, but that is a property setup decision, not a default.

Data starts appearing as soon as the first verified guest completes a review, typically within the first week of placing QR codes. Statistically meaningful trends emerge within 60 to 90 days depending on occupancy levels.

Yes. Roomza layers on top of whatever quality programs are already in place. Brand audits, internal inspections, and mystery shopper visits are point-in-time and examiner-dependent. Roomza adds continuous, guest-sourced, room-level data that those programs do not produce.

Discovery is free for every hotel: room-level data served to AIs via the Roomza MCP, Cloud Concierge surfacing, and Guest Arrival Briefs by email. Intelligence ($300/mo) unlocks per-room analytics, open-web review mapping, the DIY QR signage kit, and the Arrivals dashboard. Concierge ($1,000/mo) adds automation powered by Cloud Concierge conversations and premium custom signage for up to 200 rooms on annual plans. Paid tiers run a 1-year term, paid monthly or annually, cancellable with 30 days notice. Volume discounts on paid tiers: 15% at 10+, 25% at 50+.