Know what's broken
before the review lands.
Room-level condition scores from verified guests, updated after every stay. Blind-spot alerts, trend tracking, and a pre-arrival inbox your team will actually use.
No PMS required · No commissions · Free Discovery profile · Earn from the Data Network
Not a GM? Owners · Asset managers · Management companies
The feedback loop is broken.
Complaints reach you too late.
By the time a complaint shows up on TripAdvisor, it has already influenced other bookings. Roomza moves the signal upstream so you can act on it before it becomes a review.
Without Roomza
- Guest complaints surface on OTAs before you know about them
- No way to identify a problem room until it is already rated low
- Housekeeping inspections miss intermittent issues like noise or temperature
- No data to support your case in ownership conversations
With Roomza
- Early alerts on score trends before complaints become reviews
- Know which room, which floor, which category is declining
- Continuous signal after every verified stay
- Room-level data you can bring to brand audits and QBRs
How room-level truth becomes
revenue, reviews, and resilience.
Capture
Guests leave feedback about the exact room they stayed in, via in-room sign or TV prompt.
Understand
Roomza structures the feedback with room attributes and public review signals.
Act
Your team sees room-level issues, trends, and arrival context where they already work.
Monetize
Better reviews, AI visibility, and the foundation for room-level selling.
Issues surface
before guests complain publicly.
Roomza monitors score trends room by room and alerts you the moment a pattern starts forming, not after it has already landed on Booking.com.
Active Alerts
The Whitmore · Score trends requiring attention
Room 412
Temperature declining · 14 days
Room 307
Noise complaint pattern · 9 days
Room 118
Condition below threshold · 3 days
84 other rooms scoring above threshold · Updated just now
Sample data for illustration. Your property data populates in real time.
Start free. Upgrade when it makes sense.
Discovery gets your hotel AI-ready and your reservations inbox smarter. Intelligence gives your team the analytics and your own MCP server. Concierge adds your own AI concierge and Review Defense.
Discovery
Get discovered by AI.
Claim your hotel and make your rooms legible to AI assistants. Your front desk gets Guest Arrival Briefs when Roomza guests book, and your property can earn from the Roomza Data Network.
- Public Roomza hotel profile
- Included in Roomza's MCP, discoverable to Claude, ChatGPT, Perplexity, and Gemini
- Appear in Roomza Concierge discovery
- Guest Arrival Briefs by email
- PMS ingest (CSV or email), optional and free
- Earn from the Roomza Data Network
Intelligence
Understand your rooms.
The data layer for serious operators, plus your own room-level MCP server: connect your rooms, scores, and verified reviews straight into your own AI tools.
- Everything in Discovery
- Your own room-level MCP server for your AI tools
- Room-level analytics: blind spots, rankings, trends
- Open-web review and social mapping (Google, YouTube, TikTok)
- Arrivals dashboard with guest prefs and responses
- Hotel-authored AI context and offers
- In-room QR signage free; 4x4 custom-designed signs per room on annual
Concierge
Run your own concierge.
Everything in Intelligence, plus your own Cloud Concierge running on your room data, conversation insights, and Review Defense to protect your reputation.
- Everything in Intelligence
- Your own Cloud Concierge: choose its voice, language, greeting, and persona
- Concierge answers from your room data and authored context
- Concierge conversation insights
- Review Defense: corroborate reviews against your records, signed dispute reports
- 6x6 premium custom signage per room on annual
- Priority support
Annual saves 2 months. Volume discounts on paid tiers: 15% at 10+ properties, 25% at 50+. 1-year term, cancellable with 30 days notice.
Common questions from general managers
How is Roomza different from the reviews I already see on Booking.com or TripAdvisor?
Platform reviews are property-level, anonymous, and arrive after the damage is done. Roomza collects structured, room-specific scores tied to verified stays. You know which room received a low score, which category drove it, and when it started declining. That is actionable intelligence you can bring to housekeeping or maintenance before the same issue generates a second complaint.
Will this create friction for my guests?
No. The Roomza sign in each room is a small, unobtrusive QR code. Guests who want to give feedback can scan it at their convenience. There is no forced prompt, no mandatory survey, and no check-out interruption.
Does Roomza require a PMS integration or IT involvement?
No. Roomza works with a QR code placed in each room. There is no PMS integration, no API connection, and no IT involvement required. Setup takes less than a day.
What does Roomza actually score?
Roomza collects structured condition scores across 9 categories for each individual room: cleanliness, comfort, noise, physical condition, view, bathroom, temperature, amenities, and overall impression. Each score is submitted by a verified guest tied to a confirmed reservation.
How does early warning work?
Roomza monitors score trends and sends an alert when a room or set of rooms shows a sustained decline in a specific category. If rooms on the fourth floor start dropping on Temperature scores over two weeks, you get notified before a guest leaves a public review about the HVAC.
Can I connect my room data to my own AI tools?
Yes, on Intelligence. Every Intelligence property gets its own room-level MCP server: a private endpoint that connects your rooms, scores, and verified reviews to Claude, ChatGPT, or your own agents. Free Discovery hotels are still discoverable through Roomza's shared MCP.
What does Roomza actually cost?
Discovery is free for every hotel: discoverable to AI assistants via Roomza's MCP, Guest Arrival Briefs by email, and you can earn from the Roomza Data Network. Intelligence ($300/mo) unlocks per-room analytics, open-web review mapping, the Arrivals dashboard, and your own room-level MCP server. Concierge ($1,000/mo) adds your own Cloud Concierge and Review Defense. Paid tiers run a 1-year term, cancellable with 30 days notice. Volume discounts: 15% at 10+, 25% at 50+.
See your first Arrival Brief in days.
Claim your property in 5 minutes. No credit card. The moment a Roomza guest books you, a brief arrives in your reservations inbox.